By delivery to our offices
• Fill out the form and email it to us; firstname.lastname@example.org. It is very important to send us the completed form, at least, two weeks before the start of the school year in order to get the right clothes for the first day of school. We will prepare the clothes according to the form and send them directly to your home or workplace as soon as we receive the clothes you want to exchange at our offices.
You can use a carrier or mail service at your own expense, or you can use our Purolator transport service. See this page for both options. If it is for an exchange, it will be two fees; the first shipment to our offices and the second shipment for the return to your address, so you must select the option «Two way shipping». If it is only for a return, you must select the option «One way shipping». You must allow between 5 to 10 business days for us to make the exchange. You also have the option to come, by appointment only, to make your exchange directly at our offices. You can make an appointment either by email email@example.com or by phone 450-632-6445.
• Important : the garments must not have been worn, washed or altered.
Otherwise, we will not accept the exchange nor refund you.